20. Mefloquine Dispatches: 1800 MEFLOQUINE, 10th May 2019

by Shane Granger

I am at the RSL sub-branch. We sit in the small office, my Advocate and I awaiting our coffees from the café next door. We chat about things that are going on in our lives. It is one of our little rituals.

The coffees arrive.

L* (my Advocate) thinks we should ring the 1800-MEFLOQUINE number today before we put in any paperwork. Mefloquine, unlike other defence related injuries has its own helpline.

I don’t handle calls to the DVA very well but L* is there to do the talking so I agree.

We call 1800-MEFLOQUINE.

The young lady who answers the phone is professional, personable, helpful but doesn’t know anything about mefloquine.

L* asks if we have a claim that is mefloquine related is there a fast-track process and is there someone available to talk us through it.

We are told that the 1800-MEFLOQUINE number is now going through to the main contact line and there are no specialists available to talk to. It seems the call-line is about to be  archived due to a lack of need.

Another frustration. L* and I put some of the paperwork through anyway. Hopefully we can get it in time to be amongst the Veterans receiving the anti-malarial health checks which we are told by the Minister will be available in July.

Several frustrating months later I am happy to report that the 1800-MEFLOQUINE number is back up and running. Also there is another commitment to the anti-malarial health checks.

Not in July 2019 as promised.

In 2020.

That aside, we are starting to make some progress. I’ll be ringing 1800-MEFLOQUINE this Thursday with a witness to formally report mefloquine exposure on Operation BARITONE..

Let’s see how they go the second time around.

191201_iLetter_DChester_Pg1of2191201_iLetter_DChester_Pg2of2

 

If you or someone you know needs help, please phone Lifeline on 131 114, Kids Helpline on 1800 55 1800, Beyond Blue on 1300 224 636 or Open Arms on 1800 011 046.