20. Mefloquine Dispatches: 1800 MEFLOQUINE, 10th May 2019

by Shane Granger

I am at the RSL sub-branch. We sit in the small office, my Advocate and I awaiting our coffees from the café next door. We chat about things that are going on in our lives. It is one of our little rituals.

The coffees arrive.

L* (my Advocate) thinks we should ring the 1800-Mefloquine number today before we put in any paperwork. Mefloquine, unlike other defence related injuries has its own helpline.

I don’t handle calls to the DVA very well but L* is there to do the talking so I agree.

We call 1800-MEFLOQUINE.

The young lady who answers the phone is professional, personable, helpful but doesn’t know anything about mefloquine.

L* asks if we have a claim that is mefloquine related is there a fast-track process and is there someone available to talk us through it.

We are told that the 1800-MEFLOQUINE number is now going through to the main contact line and there are no specialists available to talk to. It seems the call-line is about to be archived due to a lack of need.

Another frustration. L* and I put some of the paperwork through anyway. Hopefully we can get it in time to be amongst the Veterans receiving the anti-malarial health checks which we are told by the Minister will be available in July.

Several frustrating months later I am happy to report that the 1800-MEFLOQUINE number is back up and running. Also there is another commitment to the anti-malarial health checks.

Not in July 2019 as promised.

Sometime in 2020.

That aside, we are starting to make some progress. I’ll be ringing 1800-MEFLOQUINE this Thursday with a witness to formally report mefloquine exposure on Operation BARITONE.

Let’s see how they go the second time around.