Random Analytica

Random thoughts, charts, infographics & analysis. Not in that order

Tag: DVA

20. Mefloquine Dispatches: 1800 MEFLOQUINE, 10th May 2019

I am at the RSL sub-branch. We sit in the small office, my Advocate and I awaiting our coffees from the café next door. We chat about things that are going on in our lives. It is one of our little rituals.

The coffees arrive.

L* (my Advocate) thinks we should ring the 1800-MEFLOQUINE number today before we put in any paperwork. Mefloquine, unlike other defence related injuries has its own helpline.

I don’t handle calls to the DVA very well but L* is there to do the talking so I agree.

We call 1800-MEFLOQUINE.

The young lady who answers the phone is professional, personable, helpful but doesn’t know anything about mefloquine.

L* asks if we have a claim that is mefloquine related is there a fast-track process and is there someone available to talk us through it.

We are told that the 1800-MEFLOQUINE number is now going through to the main contact line and there are no specialists available to talk to. It seems the call-line is about to be  archived due to a lack of need.

Another frustration. L* and I put some of the paperwork through anyway. Hopefully we can get it in time to be amongst the Veterans receiving the anti-malarial health checks which we are told by the Minister will be available in July.

Several frustrating months later I am happy to report that the 1800-MEFLOQUINE number is back up and running. Also there is another commitment to the anti-malarial health checks.

Not in July 2019 as promised.

In 2020.

That aside, we are starting to make some progress. I’ll be ringing 1800-MEFLOQUINE this Thursday with a witness to formally report mefloquine exposure on Operation BARITONE..

Let’s see how they go the second time around.

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If you or someone you know needs help, please phone Lifeline on 131 114, Kids Helpline on 1800 55 1800, Beyond Blue on 1300 224 636 or Open Arms on 1800 011 046.

13. Mefloquine Dispatches: The Commonwealth Department of Veterans Affairs, 2000

I make the call. It is a Friday afternoon. Late but not yet knock off time.

I’m trying to get through to my Delegate. The Commonwealth Department of Veterans Affairs has assigned me a delegate to investigate my claim for Depression. When my mates find out about this they avoid me. I’ve largely disconnected from the military by this time. The Army does not talk about mental health in 2000.

I’ve been trying to get help. The screams that I hear at night as I go to sleep don’t make any sense. I’ve been through my military documents, then my medical documents. Like the Army I miss the deployment and the omission. Six lines and a sign-off hastily written on the back of another soldier as we race on toward the Hercules readying for take-off.

I am paying for my own psychiatrist. He is expensive but wants to do more work. I have to work to keep a roof over my head. I’m selling my house to fund it all. There is no Non-Liability Health Care in 2000. There is no care once you leave the Army even if you can hear the screaming. You have to fight and scrap for every bit of assistance. The process is not just brutal, it’s a fucking meat-grinder. It has been chewing up sailors, soldiers and aircrew since 1976.

A man answers the Commonwealth Department of Veterans Affairs phone line. It is not my delegate.

“Can I get through to G* please”.

“No mate, everyone has gone home for the day”.

“Ok, I’ll call back next week then”. I am still of the opinion that government departments like this are designed to serve people like me.

“Mate, don’t bother. I know who you are. You have been ringing all the time. Your claim has been dismissed. There is nothing wrong with you. You can try to appeal it but your just bunging it on. We know your type”.

With that he hangs up the phone.

I don’t call back. The door has been shut firmly in may face. It will take me nearly two decades to regain the courage to start the DVA process again.

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If you or someone you know needs help, please phone Lifeline on 131 114, Kids Helpline on 1800 55 1800, Beyond Blue on 1300 224 636 or Open Arms on 1800 011 046.